I’ve been with WTE for over 15 years, so my job has evolved and grown many times and I wear many hats. I am here to answer client questions about their sites and email programs daily. I set up Domain Name System (DNS), Secure Socket Layer (SSL) certificates, and email hosting. I assist with server maintenance, resets, and technical troubleshooting of website platforms and email hosting. I am an event planner for our sister company Moblz, and I also assist with Social Media Marketing and serve as our podcast producer.
Customer Service, Social Media, Event Planning.
I have worked in customer service in one aspect or another for almost 30 years. I graduated from NC Central University (Eagle Pride!) in 2000 with a Bachelor degree in Criminal Justice. At the time I was working for a local company managing their call center.
Jobs in my degree field were frozen at the time I graduated so I decided to stay in the field that I know best – customer service. I moved to Tennessee and worked for a travel company in their call center. When I moved back to North Carolina, I joined WTE as the Support Manager. With everything I've learned at WTE over the years, I was able to create and design a website for my sister's non-profit Reggie's Legacy, which the company always sponsors each year as part of our WTE Cares program.
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